Before placing an order
Number availability, SMS success and acceptance by third-party applications are not guaranteed. Review the service, country, operator and displayed price before confirming a purchase.
When a refund may apply
If you voluntarily request cancellation before an SMS arrives and the supplier confirms a valid cancellation, we refund the remaining 95% of the original purchase price to your internal wallet (default 5% platform cancellation fee, or the clearly shown fee locked at checkout). For example, a $1.00-priced order results in a $0.95 refund and $0.05 retained fee. If the supplier times out without SMS or rejects the purchase before allocation, the eligible amount is refunded in full. This platform policy is separate from the supplier's upstream refund policy.
When a refund is not automatic
Orders with received SMS, completed activations, expired eligibility windows, bans or disputes involving another application's account rules may not qualify for refund. The displayed customer cancellation fee is retained only after provider-confirmed voluntary cancellation, not on automatic expiry or supplier rejection. We do not issue refunds merely because a user dislikes a number or a third-party platform rejects it.
Uncertain transactions
If the purchase request times out or returns an ambiguous result, the order may be marked for administrator review. We must reconcile it against the actual supplier record before retrying or crediting the wallet; otherwise duplicate charges or allocations could occur.
Wallet and external payments
An approved refund is normally returned to the internal wallet. Withdrawal or reversal of original deposited cryptocurrency is separate from service-order refunds, is not automatic, and may require additional verification and blockchain network fees.
Contact
For a review, send your order ID, date and a short explanation to support@2sim.site. We will review provider evidence and applicable rights.